Excessive Shipping Charges
“Postage, shipping or handling charges, if any, should bear a reasonable relationship to actual costs incurred.”
--Direct Marketing Association’s Guidelines for Ethical Business Practice
“When figuring shipping and handling fees, it is important to reflect the costs as accurately as possible so that your customers or prospects are not likely to view these fees as a company ‘profit center."
--Do the Right Thing: A Companion to DMA’s Guidelines for Ethical Business Practice
Many companies unethically charge far more for shipping and handling than their actual costs. The Law Office of Richard S. Cornfeld, along with the St. Louis law firm Leritz, Plunkett & Bruning, has brought a lawsuit alleging that Deluxe Corporation is one of those. The plaintiff alleges that Deluxe Corp. has thus violated the Missouri Merchandising Practices Act with its high delivery charges. She alleges that this practice is contrary to established ethical principles, including those of the Direct Marketing Association as quoted above. The plaintiff seeks to represent a putative class of Missouri consumers who ordered checks from Deluxe Corp.
Click on this link to see the Complaint in Graves v. Deluxe Corp., currently pending in the United States District Court for the Eastern District of Missouri.
The Direct Marketing Association is the leading industry association for companies that market directly to consumers. It mandates that shipping and handling charges “should bear a reasonable relationship to actual costs incurred.” See Direct Marketing Association's Guidelines for Ethical Business Practice.
If you have ordered checks on-line and are willing to talk to us about your experiences, please contact us. In addition, if you have been compelled by any company to pay excessive charges for delivery, shipping or handling, we would like to talk to you.
There is no charge or obligation for discussing these issues, reviewing your information, or answering your questions.